Terms and conditions | The Auto Experts

We recommend reading the following Terms and Conditions carefully -

Information provided on this (theautoexperts.co.uk) website is sourced only from the trusted respective category affiliate partners. Every time you use this website by performing the data check, you agree to accept this Website’s terms and conditions.

If you have any queries related to these Terms and Conditions or about the various services available on this website, please contact our customer services at [email protected] or send your queries through the contact us form. By using our website, you agree not to extract, gather or reproduce the vehicle data on or from this website by the use of spiders or any other screen scraping software to extract data automatically unless agreed on a contract.

All personal details about you will be treated as detailed in our Privacy Policy.


By continuing to our website, you confirm that you read our terms and conditions and accept these. This will form a contract between us for your use of this website and the vehicle search that you purchase from us.

Helios Spectra Ltd (Company Registration No. 10145011 in England and Wales), trading under the name of The Auto Experts, provides vehicle checks and insights as requested by you, forming a contractual agreement exclusively between you and The Auto Experts. The information presented on this website is intended solely for your personal use and should not be relied upon or utilised by any third parties. Please note that the services offered on this website and the accompanying Terms and Conditions are subject to potential revisions, which will not be applied retrospectively. We recommend periodically reviewing the Terms and Conditions to stay informed of any changes.

Information provided by you while using this website will be used in agreement with our Privacy Policy. Services used such as vehicle check, car finance, buying a used car, selling car, car warranty, car maintenance and vehicle pre-inspection or any services listed in this site which is performed using this website does not provide any complete guarantee regarding the roadworthiness or general condition of the vehicle. The vehicle check will not help in identifying the false registration mark or the fact that the vehicle has been “rigged”.

Once you have instructed us to carry out the check on your behalf, you have no right to cancel the contract under the Consumer Protection (Distance Selling) Regulations 2000. You can use the website only under these Terms and Conditions and with all applicable laws and regulations. The Auto Expert may deny the use of this website if we find that you are in breach of any Terms and Conditions. These terms, together with our Privacy Policy contain the whole terms of the contract between you and The Auto Expert and no other written or oral statement will be incorporated in such contract.


All the representations and warranties are excluded to the maximum extent permissible at law. Additionally, The Auto Expert provides no warranty or representation regarding the accuracy, suitability and completeness of the information and related graphics which is published on this website. We also don’t guarantee that this website will be available without any interruption or that it is bug, virus or error free.

The information provided on this website may contain any technical inaccuracies or typographical errors. All liability of The Auto Expert for any such errors or inaccuracies is hereby particularly excluded to the fullest extent permitted by law. Nothing on this website shall constitute the offer by The Auto Expert to provide the services to any individual accessing this website.

Multi check

You may have paid upfront for a package that allows you to purchase a certain number of checks( as mentioned in our pricing page).In that case, you will be provided with a promo code in your order confirmation email, which is valid for 1 year from the date of purchase of the Multi-Check Package.

This means that you would have to use the remaining checks in your package within that 1- year period and post that you will not be able to use that code to redeem your checks or get a refund for any unused checks under that Multi-Check Package.

The initial payment will be counted as your first check. To redeem a check for another vehicle, you can simply copy the promo code on the order confirmation email and click on “Redeem Prepaid Check” on our home page. You will be able to proceed further after entering the registration number and promo code.

We accept payments via the payment methods set out on the payment page. You must pay in full before receiving a report or promo code under a Multi-Check Package. No refund/credit will be issued for Multi-check made for the same vehicle registration number.

If you are purchasing a Multi-check, we store your details( like email address, and vehicle registration details) on our server. This will enable us to track the number of Multi-check remaining on your package/account.

If you have signed up for our login, you will be shown a list of the vehicle reports purchased under “My Reports”.

Intellectual Property Rights

The brand names, trademarks, product names, titles and copyrights used in our website together with the underlying software code are owned by or licensed to The Auto Expert. All IP Rights used in this website are brand names, trademarks, product names or copyrights of their respective proprietors. No permission will be given by such proprietors in respect of the use of the above-mentioned to you and such use may constitute a violation of the proprietor’s rights.

Use of your personal data

We obtain and hold the data associated with the vehicle from many sources which includes finance companies, insurers, police and vehicle owners. This data is used to protect both the people making searches and the vehicle owners on our third-party sources.

For this reason, you agree and consent to us that disclosing the relevant information about you (including your name, address and other personal details as well as details about your usage on the website) to any person whom we consider that it would be beneficial for purpose of preventing, detecting or discoursing the crime for the apprehension or prosecution of offenders or the recovery of the stolen vehicles or other properties.

Without limiting the above-mentioned points, you agree and provide approval for disclosing any such information about you to:

  1. A person claiming as the owner of the vehicle against which you have submitted a vehicle check.
  2. The police or any other law enforcement authorities.

Problem with our services

If you have any issues in viewing the information related to the vehicle or if you think that any detail provided through the website is incorrect, please contact our customer services immediately. Our customer service team will always be happy to assist you and answer all your queries. Please be aware that we record telephone calls you make to our call centres for audit, training and quality purposes.

The use of this website and your reliance on any information provided on the site is solely based on your own risk. However, if you have any queries related to our services, we will be happy to investigate on your behalf. You can contact us through our help page for any such queries.

Help & Information

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